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Downtime
Knowledge Bots usage interrupted
Feb 18, 2025 at 12:15pm UTC
Affected services
Web App
Main API
Resolved
Feb 18, 2025 at 01:30pm UTC
Knowledge Bots node scheduling functional again
Affected services
Created
Feb 18, 2025 at 12:15pm UTC
Knowledge Bots usage is being interrupted due to the node scaler service managing all nodes, including those running Redis. This led to unexpected node replacements. The Dev Ops Team identified the need to restrict this behavior to prevent instability in Redis services and potential disruptions.
Affected services