Previous incidents
Main API and GenAI Proxy are down
Resolved Mar 20, 2026 at 11:33am UTC
GenAI Proxy recovered.
3 previous updates
Main API is down
Resolved Mar 15, 2026 at 05:39pm UTC
Main API recovered.
1 previous update
Web App, Main API, and 1 other service are down
Resolved Mar 14, 2026 at 10:16pm UTC
Public Web Component Gate recovered.
9 previous updates
Public Web Component Gate is down
Resolved Mar 13, 2026 at 09:25am UTC
Public Web Component Gate recovered.
1 previous update
Main API is down
Resolved Mar 11, 2026 at 11:49am UTC
Main API recovered.
3 previous updates
Web App is down
Resolved Mar 09, 2026 at 05:05am UTC
Web App recovered.
1 previous update
Main API, Knowledge Bots User Docs, and 1 other service are down
Resolved Mar 06, 2026 at 02:49pm UTC
Knowledge Bots API Docs recovered.
5 previous updates
GenAI Proxy is down
Resolved Mar 04, 2026 at 02:01pm UTC
GenAI Proxy recovered.
3 previous updates
GenAI Proxy is down
Resolved Mar 03, 2026 at 10:51am UTC
GenAI Proxy recovered.
1 previous update
Main API is down
Resolved Mar 02, 2026 at 09:43am UTC
Main API recovered.
1 previous update
Main API is down
Resolved Feb 26, 2026 at 10:13am UTC
Main API recovered.
1 previous update
Degraded Performance – Chat Loading & Frontend Responsiveness
Resolved Feb 19, 2026 at 09:00pm UTC
The previously reported degraded performance impacting chat loading and frontend responsiveness in Production has been resolved.
Stream performance: Improved by removing blocking operations, resulting in smoother streaming behavior.
Chat switching & frontend responsiveness: Improved chat switching speed and reliability by adding the missing database indexes needed for chat-related queries and reducing the number of calls made during chat switching to lower latency and UI blocking.
1 previous update
GenAI Proxy is down
Resolved Feb 12, 2026 at 01:43pm UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 05, 2026 at 07:53am UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 04, 2026 at 03:31pm UTC
GenAI Proxy recovered.
1 previous update
Azure OpenAI Sweden - Regional Outage
Resolved Jan 27, 2026 at 01:37pm UTC
Services are expected to be operating normally again. We are closely monitoring the situation to confirm that Azure’s fix has been fully applied.
3 previous updates
Main API is down
Resolved Jan 17, 2026 at 01:05am UTC
Main API recovered.
1 previous update
Integration Service, Agent Service, and 2 other services are down
Resolved Jan 15, 2026 at 05:18pm UTC
Sentinel Web App recovered.
6 previous updates
DB Cluster Partial Replica Outage
Resolved Jan 12, 2026 at 10:25am UTC
The service is healthy again. As a remediation measure, we are initiating a migration to additional search nodes to further improve resilience and prevent similar issues going forward.
Cluster scaling is still running in the background, and we continue to monitor closely until the process is fully completed.
5 previous updates