Previous incidents
Web App is down
Resolved Dec 12 at 09:15am CET
Web App recovered.
1 previous update
Public Web Component Gate is down
Resolved Dec 11 at 12:16pm CET
Public Web Component Gate recovered.
1 previous update
Public Documentation is down due to third party
Resolved Dec 05 at 09:55am CET
Knowledge Bots User Docs and Knowledge Bots API Docs went down.
Our external Docs provider, Gitbook, is using Cloudflare and their Dashboard APIs.
Cloudflare is currently facing issues with said APIs.
For more info, see
- https://www.gitbookstatus.com/
- https://www.cloudflarestatus.com/
Database Cluster Overload
Resolved Nov 28 at 11:32am CET
Post Mortem - Database Cluster Overload
What happened
Blockbrain experienced a temporary outage affecting our production database cluster.
The primary node of the cluster suffered a CPU overload, which led to partial unavailability and degraded performance for some customers.
The overload occurred while we were running a data ownership transfer script.
This script executed queries that read an entire collection with millions of records without proper indexing, causing excessive load on ...
2 previous updates
Agent Service is down
Resolved Nov 05 at 12:31pm CET
Agent Service recovered.
1 previous update
Agent Service is down
Resolved Oct 12 at 05:47pm CEST
Agent Service recovered.
3 previous updates
Sentinel Web App is down
Resolved Oct 08 at 03:41am CEST
Sentinel Web App recovered.
1 previous update