Previous incidents
Media Service is down
Resolved Dec 24, 2025 at 04:42am UTC
Media Service recovered.
1 previous update
Web App is down
Resolved Dec 12, 2025 at 08:15am UTC
Web App recovered.
1 previous update
Public Web Component Gate is down
Resolved Dec 11, 2025 at 11:16am UTC
Public Web Component Gate recovered.
1 previous update
Public Documentation is down due to third party
Resolved Dec 05, 2025 at 08:55am UTC
Knowledge Bots User Docs and Knowledge Bots API Docs went down.
Our external Docs provider, Gitbook, is using Cloudflare and their Dashboard APIs.
Cloudflare is currently facing issues with said APIs.
For more info, see
- https://www.gitbookstatus.com/
- https://www.cloudflarestatus.com/
Database Cluster Overload
Resolved Nov 28, 2025 at 10:32am UTC
Post Mortem - Database Cluster Overload
What happened
Blockbrain experienced a temporary outage affecting our production database cluster.
The primary node of the cluster suffered a CPU overload, which led to partial unavailability and degraded performance for some customers.
The overload occurred while we were running a data ownership transfer script.
This script executed queries that read an entire collection with millions of records without proper indexing, causing excessive load on ...
2 previous updates
Agent Service is down
Resolved Nov 05, 2025 at 11:31am UTC
Agent Service recovered.
1 previous update
Agent Service is down
Resolved Oct 12, 2025 at 03:47pm UTC
Agent Service recovered.
3 previous updates
Sentinel Web App is down
Resolved Oct 08, 2025 at 01:41am UTC
Sentinel Web App recovered.
1 previous update