Previous incidents
Authentication Backend is down
Resolved Apr 25, 2026 at 2:55am UTC
Authentication Backend recovered.
1 previous update
Web App is down
Resolved Apr 19, 2026 at 3:49pm UTC
Web App recovered.
1 previous update
Web App is down
Resolved Apr 16, 2026 at 9:03am UTC
Web App recovered.
1 previous update
Web App is down
Resolved Apr 15, 2026 at 11:27pm UTC
Web App recovered.
1 previous update
Agent Service is down
Resolved Apr 10, 2026 at 12:12pm UTC
Agent Service recovered.
1 previous update
GenAI Proxy is down
Resolved Mar 24, 2026 at 10:23am UTC
GenAI Proxy recovered.
1 previous update
Main API and GenAI Proxy are down
Resolved Mar 20, 2026 at 11:33am UTC
GenAI Proxy recovered.
3 previous updates
Main API is down
Resolved Mar 15, 2026 at 5:39pm UTC
Main API recovered.
1 previous update
Web App, Main API, and 1 other service are down
Resolved Mar 14, 2026 at 10:16pm UTC
Public Web Component Gate recovered.
9 previous updates
Public Web Component Gate is down
Resolved Mar 13, 2026 at 9:25am UTC
Public Web Component Gate recovered.
1 previous update
Main API is down
Resolved Mar 11, 2026 at 11:49am UTC
Main API recovered.
3 previous updates
Web App is down
Resolved Mar 9, 2026 at 5:05am UTC
Web App recovered.
1 previous update
Main API, Knowledge Bots User Docs, and 1 other service are down
Resolved Mar 6, 2026 at 2:49pm UTC
Knowledge Bots API Docs recovered.
5 previous updates
GenAI Proxy is down
Resolved Mar 4, 2026 at 2:01pm UTC
GenAI Proxy recovered.
3 previous updates
GenAI Proxy is down
Resolved Mar 3, 2026 at 10:51am UTC
GenAI Proxy recovered.
1 previous update
Main API is down
Resolved Mar 2, 2026 at 9:43am UTC
Main API recovered.
1 previous update
Main API is down
Resolved Feb 26, 2026 at 10:13am UTC
Main API recovered.
1 previous update
Degraded Performance – Chat Loading & Frontend Responsiveness
Resolved Feb 19, 2026 at 9:00pm UTC
The previously reported degraded performance impacting chat loading and frontend responsiveness in Production has been resolved.
Stream performance: Improved by removing blocking operations, resulting in smoother streaming behavior.
Chat switching & frontend responsiveness: Improved chat switching speed and reliability by adding the missing database indexes needed for chat-related queries and reducing the number of calls made during chat switching to lower latency and UI blocking.
1 previous update
GenAI Proxy is down
Resolved Feb 12, 2026 at 1:43pm UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 5, 2026 at 7:53am UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 4, 2026 at 3:31pm UTC
GenAI Proxy recovered.
1 previous update