Previous incidents
Main API is down
Resolved Feb 26, 2026 at 10:13am UTC
Main API recovered.
1 previous update
Degraded Performance – Chat Loading & Frontend Responsiveness
Resolved Feb 19, 2026 at 9:00pm UTC
The previously reported degraded performance impacting chat loading and frontend responsiveness in Production has been resolved.
Stream performance: Improved by removing blocking operations, resulting in smoother streaming behavior.
Chat switching & frontend responsiveness: Improved chat switching speed and reliability by adding the missing database indexes needed for chat-related queries and reducing the number of calls made during chat switching to lower latency and UI blocking.
1 previous update
GenAI Proxy is down
Resolved Feb 12, 2026 at 1:43pm UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 5, 2026 at 7:53am UTC
GenAI Proxy recovered.
1 previous update
GenAI Proxy is down
Resolved Feb 4, 2026 at 3:31pm UTC
GenAI Proxy recovered.
1 previous update
Azure OpenAI Sweden - Regional Outage
Resolved Jan 27, 2026 at 1:37pm UTC
Services are expected to be operating normally again. We are closely monitoring the situation to confirm that Azure’s fix has been fully applied.
3 previous updates
Main API is down
Resolved Jan 17, 2026 at 1:05am UTC
Main API recovered.
1 previous update
Sentinel Web App, Integration Service, and 2 other services are down
Resolved Jan 15, 2026 at 5:18pm UTC
Sentinel Web App recovered.
6 previous updates
DB Cluster Partial Replica Outage
Resolved Jan 12, 2026 at 10:25am UTC
The service is healthy again. As a remediation measure, we are initiating a migration to additional search nodes to further improve resilience and prevent similar issues going forward.
Cluster scaling is still running in the background, and we continue to monitor closely until the process is fully completed.
5 previous updates
Media Service is down
Resolved Dec 24, 2025 at 4:42am UTC
Media Service recovered.
1 previous update
Web App is down
Resolved Dec 12, 2025 at 8:15am UTC
Web App recovered.
1 previous update
Public Web Component Gate is down
Resolved Dec 11, 2025 at 11:16am UTC
Public Web Component Gate recovered.
1 previous update
Public Documentation is down due to third party
Resolved Dec 5, 2025 at 8:55am UTC
Knowledge Bots User Docs and Knowledge Bots API Docs went down.
Our external Docs provider, Gitbook, is using Cloudflare and their Dashboard APIs.
Cloudflare is currently facing issues with said APIs.
For more info, see
- https://www.gitbookstatus.com/
- https://www.cloudflarestatus.com/